VoIP Today - Call Center

Powerful customer care suite solution integrated with Asterisk.

xCALLY is a turnkey Customer Care Suite solution integrated with the Asterisk™ Open Source PBX, providing each agent position with a flexible and powerful phone bar, to manage login, pause and back office status, for multiple inbound and outbound campaigns, (supporting several skills and time based routing).

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ContactQ v1.2.0 Released.

ContactQ is the next generation Call Center, being developed as both a supported commercial product and also as an open source GPL project.

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QueueMetrics - The comprehensive call center monitoring solution.

QueueMetrics 12.05 released!.QueueMetrics is a comprehensive monitoring software for call centers based on the Asterisk PBX. As an old adage goes, "If you can measure it, you can improve it". With over 150 quantitative metrics available your call center runs smoothly and problems are easily pointed out. You can measure budget targets, SLA targets, agent activity and more, with a level of details that goes down to listening to any call on any queue - and right from your browser.

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asterCC released free IP PBX system.

[post on asterCC.org] asterCC released asterCC ver 1.1-beta1, it gives a free full featured IP PBX features with no account , time or any other limitation.

download url: http://cn.astercc.org/downloadsbenefits:

- a hosted system, many companies could work on same system
- support billing and invoice, easy to manage by ITSPs
- power privilege control, easy to config outbound permission
- web based conference system
- easy to upgrade to a call center

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Contact Center uses standard SIP phones.

Infratel Contact Center uses standard SIP phones, gateways and

Digium-Asterisk cards to provide an integrated contact-center to

work in concert with your existing3tfa implementation.

Infratel Call Center is a software-based call center solution offering
a comprehensive suite of applications allowing you to easily manage
your caller’s experience and develop unique outbound campaigns
for optimum customer service and increased sales revenues.

Infratel Call Center gives you the power to route incoming
calls based on caller-selected choices, customer data from your
CRM system or on-the-fly call center management choices.
Additionally, Infra Call Center can:

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