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[Posted on astercc.org] the most feature in astercc is the predictive dialer, using the dialer you could improve the work efficiency. In this tutorial, I will introduce how to setup a dialer with a pre-configed IVR: when dialer start work, customers will hear a IVR which you configed in Freepbx, so we could also config in the IVR to accept customer input, and we can forward to an new IVR or agents in a queue.
1. config a Queue in freepbx
usually you want to config a queue to resonpse customer if they want to reach some live agent, so we config a queue first
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