Contact Q is a powerful Open Source, Linux based Contact Center that will provide Powerful IVR for self service applications, ACD/Contact center, extensive live agent and supervisory displays as well as detailed and customizable management reporting. It has all of the experience of Braxtel Communications many years in delivering Enterprise and SMB Contact Center solutions at the heart of its feature set, but of course also has the major advantage of a much lower cost of acquisition and ownership through the usage of Open Source technologies.

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Contact Q functionality

* GNU/Linux appliance call centre
* Simple install from CD (iso image)
* Fully managed via web interface
* Multiple partitions (Domains)
* Fully featured ACD supporting
      ◦Multiple queue modes
      ◦Call pull back on no answer
      ◦Overflow to voicemail
      ◦Overflow to external number
      ◦Queued voicemails
      ◦Scheduled call recording
      ◦Time / Day queue membership
      ◦Time / Day routing rules
      ◦Agent presence states / types
      ◦Skills based routing (9999 skill levels)
* IVR
      ◦SmXml scripting
      ◦Web based editing and deployment
      ◦Simple Wizard Driven Flow Application
* Advanced web based agent application
* Agent DDI with voicemail to email
* Web based system administration
      ◦Multi Language support (US English initially for v1)
      ◦LDAP integration
      ◦Partition (domain) configuration
      ◦Role based login
* Supervisor Monitor / Listen-in
* SNMP support
* Real-time Supervisor Dashboard web application providing
      ◦Agent and queue performance statistics
      ◦Agent and queue drill down statistics
* Real-time Agent Dashboard
      ◦Agent performance statistics web application
* SIP Media Gateway
      ◦Local SIP accounts
      ◦Remote SIP accounts via a proxy / registrar
* Service Gateway with Dynamic Configurable Interface enabling application server extensions
      ◦HTTP(s)
      ◦XML RPC